Refund & Cancellation Policy
At TOUCH Organization, we strive to ensure that our supporters, donors, and participants have a satisfying experience with us. We understand that there may be situations where refunds or cancellations are necessary. This Refund/Cancellation Policy outlines our guidelines and procedures for such cases.
Donations
Non-Refundable Donations
Donations made to TOUCH Organization are considered non-refundable. Once a donation has been made, we are unable to refund or cancel the transaction.
Events & Programs
Registration Fees
Registration fees for events and programs organized by TOUCH Organization are generally non-refundable. However, in exceptional circumstances, we may consider refund requests on a case-by-case basis. Such requests must be made in writing and submitted to touch.org@gmail.com within 7 days from the date of registration.
Event or Program Cancellation
If TOUCH Organization cancels an event or program, participants will be notified promptly, and a full refund will be issued to the registered participants within a reasonable period. The amount will generally be refunded within 5–6 business days. We will make every effort to provide an alternative event or program or reschedule it, if possible.
Participant Unable to Attend
In the event of a participant’s inability to attend an event or program, a refund will not be provided. However, the participant may request a transfer of their registration to another individual by providing written notice to touch.org@gmail.com at least 3 days prior to the event or program start date.
Merchandise
Damaged or Defective Products
TOUCH Organization may offer merchandise for sale through its online store. If you receive a damaged or defective product, please contact us within 7 days of receiving the merchandise. We will assess the situation and, if deemed appropriate, provide a replacement or issue a refund.
Merchandise Refunds & Cancellations
Refunds or cancellations for merchandise will be considered on a case-by-case basis and will depend on the specific circumstances. Please contact us at touch.org@gmail.com with any refund or cancellation requests related to merchandise.
General Provisions
Written Requests
All refund or cancellation requests must be made in writing and sent to the respective email addresses mentioned above. Requests made through other channels may not be considered.
Policy Changes
TOUCH Organization reserves the right to modify or amend this Refund/Cancellation Policy at any time without prior notice. The updated policy will be posted on our official website.
Need Assistance?
If you have any questions or require further assistance regarding our Refund/Cancellation Policy, please reach out to us. We will be happy to address your concerns and provide the necessary support.
TOUCH Organization
Our team is available to assist you with refund, cancellation and related enquiries.
touch.org@gmail.comNote: TOUCH Organization is a registered non-governmental organization (NGO) committed to its charitable initiatives. Your support is greatly appreciated and helps us continue our mission of making a positive impact in society.